Which served of parameter for the behavior of the company before other company whom they passed for the same tragedy or something similar. That is, he had empatia of the American Airlines company with company TAM, and that this caused a future empatia for too much air carrier. When reading all the manual, the vice-president of the TAM perceived that almost all the steps had been taken in an emergency situation as that one, except giving religious aid, which had been forgotten. Being thus, it was taken immediately the decision to call priests and shepherds to give the comfort to the family, therefore its employees were consumed with this paper, beyond not being the certain people for this. The company still was beyond what the manual considered. Therefore, it contacted psychologists and professionals of the Laboratory of I fight of the PUC of So Paulo to give psychological attendance since they would have to be carried through the recognition of the bodies.
Ahead of all the actions taken for the company, to the same one were praised by the magazine See that it said: In the friday, when Rolim commander arrived at Brazil, it had a pleasant surprise: its staff if had left very well. The flights had taken off with near-normal capacity, the actions had started if to recoup, with increase of 6% in that day, against a fall of 22% of the previous day. Although the critical ones and of the innumerable versions created for the media, the company had an exemplary and firm position, what it guaranteed the solidity and confidence of the company as the only one that possua the veracity of the facts. Beyond everything this the company if considered to pay and to take care of of all the legal proceedings for the burial of the victims and to pay the indemnity to the relatives.
