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The assessment of the situation in each of the areas the European model of Business excellence sponsored by the EFQM and the EU Commission, base of the European quality award, consists of two parts: A set of criteria for business excellence covering all areas of the operation of the organization. A set of rules to evaluate the performance of the organisation in each criterion. There are two groups of criteria: (criteria 6 to 9) results represent what the organization get for each of its stakeholders (customers, employees, society and investors). Agents (criteria 1 to 5) are aspects of the system of management of the organization. They are the causes of outcomes. For each group of criteria is a set of rules of assessment based on the logical call Reder: results have show positive trends, compare favourably with their own objectives and with the results of other organizations, be caused by agents approaches and encompass all relevant areas. Agents must have a well informed and integrated with other aspects of the management system, approach its effectiveness has to be periodically reviewed in order to learn and improve, and should be systematically deployed and implanted in the operations of the organization. Definitely, as pointed out us calidad.umh.es, EFQM Excellence model, created in 1988, is based on the following premise: customer satisfaction, employee satisfaction, and a positive impact on society are achieved through leadership in policy and strategy, a successful personnel management, efficient use of resources and an adequate definition of processeswhich ultimately leads to business performance excellence is a continuous application model in which each of its 9 elements (criteria) are broken down into a number of sub-criteria, and can be used independently or together. These sub-criteria are evaluated and weighted to determine the progress of the Organization towards the excellence of the EFQM model is a tool for the management of the quality that makes it possible to guide the Organization towards the customer, being one of its fruits the awareness of the management team and staff for the sake of improvement of its products and/or services. The base of the model is the self-assessment, understood as a comprehensive and systematic examination of activities and results of an organization that is compared with a model of business excellence (normally a cutting-edge organization).

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